Product Service

Please carefully review the common questions and troubleshooting support located on the support page for each product model. If your issue is not addressed, please send us your questions, and we will respond to you directly.

If your product is in need of service, please complete a product service form. If you believe service should be provided under warranty, a copy of your original receipt must be included with any returned product.

Customers in the USA:
Submit the product service form directly (on-line) to Argus Analyzers. An RMA number and return instructions will be provided if appropriate. Any product returned to Argus without and RMA number may be disposed of.

Customers in all other countries:
Return your product to the place of purchase. Include a completed product service form (printed from this web site), and a copy of your original receipt if you expect service to be covered under the Argus warranty.

Warranty Information

The warranty provided here is an example for your convenience and reference, it does not necessarily apply to your product. The warranty terms that apply to your product are described in the literature that accompanied your product at the time of purchase. Additional warranty rights may be provided by regional laws.

The Argus Analyzers Limited Warranty

Argus Analyzers warrants that new products manufactured by Argus Analyzers are free from defects in materials and workmanship for the following periods:

AA models 200, 300, 350: 2 Years
AA models 400, 500P, 500PWP, AATPR10: 3 Years
BB models: 1 Year (up to 2 Years if sold in EU countries)

This warranty does not apply if:

the device is physically damaged;
the device case has been opened, modified, or adjusted;
the serial numbers have been removed or obliterated;
the condition is the result of accident, neglect, contact with water or other liquids, or use that is not normal or customary.

The fine print:

We will repair or replace (at our option) your product if it is defective within the warranty period, beginning on the original date of purchase. You will be responsible only for the cost of shipping the defective unit to our service center. Only original owners who purchase their Argus product at an authorized Argus dealer are eligible for this warranty.

Obligations of Original Owner

You must retain your original, dated purchase receipt or invoice as proof of purchase, and present a copy upon request, before warranty services will be performed. You are responsible for reading the owner's manual and following all recommended operational and maintenance guidelines.

Exclusions from this warranty

This warranty does not cover batteries, cosmetic damage, damage that occurs during shipping, improper use or maintenance, or normal wear and tear. It also does not cover damage due to accident, misuse, or neglect. This warranty is void if the unit case has been opened or tampered with in any way.

This warranty gives you specific legal rights, and your rights may vary by jurisdiction. This warranty does not affect the statutory rights of the consumer.